1. Bringing Pleasure.
Our services are entirely aimed at satisfying our customers and their needs – so that every stay is made unforgettable.
 

2. Cosmopolitan.
We make use of our cosmopolitan experience and our Swiss roots in order to combine regional characteristics with international flair all over the world.
 

3. Surprising.
We spare no effort to pleasantly surprise our guests with attention to details, with our dedication and innovations – things that are not taken for granted and which surpass our guests’ expectations again and again.
 

4. Cultivating Authenticity.
We take the local and ethnic conditions into account and let our guests take part in them –from the architecture to the regional cuisine.
 

5. Uncompromising Quality.
Only the best is good enough for our guests. Selecting products for all sectors and departments, we are not ready to compromise at the expense of quality.
 

6. Indulgence Allowed.
Every day we devote all our energy to making the steadily growing number of our guests feel special – thanks to our products and services.

These are applicable to all employees, students and leaders throughout the company, and help illustrate and clarify how to act in line with the company's culture and values. Promotions and recognition are given to people demonstrating and living the Core Behaviours.

Trust
Operates with integrity, fairness and transparency.
Empowers and delegates appropriately.
Evaluates situations and decisions; admits and addresses own shortcomings.
Is reliable and loyal and delivers on promises made.

Relationships
Establishes and nurtures relationships with employees, guests, owners and other relevant stakeholders, including the local community and Mövenpick Hotels & Resorts.
Displays a positive attitude towards others, and acts with empathy, cultural sensitivity and understanding.
Has gravity, yet encourages dialogue and alternative points of views.
Strives to develop a greater level of self awareness, and keeps negative emotion under control.
Communicates effectively and is able to coach others.

Entrepreneurship
Takes ownership and runs the function or operation like it was his or her own business.
Is financially and commercially astute and spots sound business opportunities that drive revenue and profit.
Utilizes and encourages lateral thinking, creativity and innovation.
Takes full responsibility and accountability for outcomes.

Drive
Self starter that anticipates situations, is proactive and takes initiative.
Displays a high degree of self motivation, passion and energy.
Prioritises and adds value.
Has a positive outlook and approach.
Takes leadership of situations, is solutions-driven and makes things happen.