Mövenpick Hotel & Resorts - Best Rate Guarantee
Find the best hotel rates
Have you ever made a hotel booking, then found a cheaper rate somewhere else on the internet; or even received a better rate by calling the hotel directly? Ever had the feeling you might have got a better deal if you had only searched or asked around a bit longer?
Mövenpick Hotels & Resorts guarantees that the rates quoted on our website, through our Central Reservation Offices, or when contacting the hotels directly, will not be underbid by another qualifying public offer available at the time of booking.
Reserve a room directly with Mövenpick Hotels & Resorts, either through the website, through our Central Reservation Offices (toll-free numbers) or through your hotel of choice. For 24 hours after making the booking, we guarantee there will be no better offer available; be it via internet, a Mövenpick Hotels & Resorts reservations channel, or a travel agency.
If you find a lower rate within that period we will honour it. Plus, we will give you discount of up to 20% off the lower room rate for the first three nights.
To file a claim, please send an e-mail to reservation.support(at)moevenpick.com with your complete booking data as well as a screenshot of the cheaper rate.
For further information, please see our Terms and Conditions for this guarantee.
The Best Available Rate guarantee does not apply to following hotels:
- Mövenpick Albergo Carcani by Mövenpick Restaurants
- Mövenpick Albergo BenjamInn by Marché International
- Mövenpick Albergo Touring by Mövenpick Restaurants
- Panorama Motel Wörther See by Marché International
- Hotel Hünxe by Marché International
Terms and Conditions
Mövenpick Hotels & Resorts guarantees that the rates quoted on "Mövenpick Channels" (moevenpick-hotels.com, Mövenpick Central Reservation Offices (toll-free numbers) and the hotel directly), will not be underbid by another qualifying offer available at the time of booking. The guest must have a confirmed reservation and reservation number. For a claim to be valid under the Best Available Rate Guarantee, it must satisfy all terms and conditions and be submitted through the Claims Processing Procedures.
The guarantee applies if the lower qualifying "comparison rate" is found within 24 hours from the time of the original/first booking and a claim is submitted, also within 24 hours.
Our Best Available Rate Guarantee does not apply to the following:
- Hotel Carcani by Mövenpick Gastronomy
- Hotel BenjamInn by Mövenpick GastronomyHotel Touring by Mövenpick Gastronomy
- Panorama Motel Wörther See by Mövenpick Gastronomy
- Wald- und Golfhotel Hünxe by Mövenpick Gastronomy
- reservation channels other than specified (our website, our Central Reservation Offices or the hotels directly)
- rate differences that are due to different currency exchange rates used by Mövenpick Hotels & Resorts channels and the "comparison site"
- “comparison rates" on web sites where the hotel brand and the specific hotel are not known until the booking is made (so-called "opaque"-sites)
- “comparison rates” on websites where offers are available to a closed group of members only (“member sales” or “private sales”), or only available for a limited period of time (“limited time offers” or “flash sales”)
- "comparison rates" on web sites or offers that "package" travel, entertainment and hotel, such as: flight + hotel stay, car rental + hotel stay and others ("dynamic- packaging"-sites)
- "comparison rates" on web sites that "auction" hotelstays
- "comparison rates" with different payment options than payment upon departure, i.e. voucher payment, payment with credit facility
- unpublished rates – i.e. "comparison rates" that have been negotiated by the hotel/Mövenpick Hotels & Resorts with corporations, membership associations (such as AAA, ADAC, TCS and others), government rates, travel agency/travel industry/employee rates, group and meeting rates, extended stay rates, direct mail solicitations and electronic mail solicitations
- websites/portals/webpages that do not have online-booking-facility, such as information sites, or sites that only confirm bookings after contacting the hotel first ("booking request" - sites).
- countries/areas where prohibited by law
If the "comparison rate" is found through Mövenpick Hotels & Resorts Channels, the guest must reserve this in addition to the original reservation, so that the Best Available Rate Guarantee applies (confirmed reservation and confirmation number). Where the claim is valid and verified, Mövenpick Hotels & Resorts will cancel the booking at the higher rate at no charge and adjust the lower rate accordingly. If the claim cannot be verified, Mövenpick Hotels & Resorts will cancel the second booking at no charge.
If the lower "comparison rate" is offered by a "non-Mövenpick Hotels & Resorts channel", no booking needs to be made for the guarantee to apply. Mövenpick Hotels & Resorts is not responsible for any cancellation charges in this case. In order to claim the guarantee you just have to provide sufficient information about the name of the channel (such as URL), and if possible, send a copy/screenshot of the website.
Qualifying Comparison Offers
Both rates, the rates booked through Mövenpick Hotels & Resorts channels and the "comparison rate" found must be
- for the same arrival date, same hotel, same number of guests, same roomtype (category, size, bedding, view)
- with the same inclusions (tax, VAT, service charges, Food & Beverage items, other inclusive items)
- at the same booking conditions (minimum length of stay, minimum advancebooking, advance purchase, deposit, change- and cancellation policies or other conditions)
Mövenpick Hotels & Resorts may modify or cancel the guarantee at any time without prior notice. Mövenpick Hotels & Resorts is excluding the right to take legal proceedings with regards to the guarantee.
If more than one rate is published on our website for the same hotel, reservation request and room type, the Best Available Rate Guarantee applies for the lowest published rate only.
Processing a claim
Please send an e-mail with all reservation details that help us verify your claim (confirmation number, price, arrival date, departure date, screen prints etc.) to reservation.support(at)moevenpick.com. Mövenpick Hotels & Resorts will process the claim within 24 hours after receipt, Mondays to Fridays, 08.00 - 17.00 CET.
If the claim is found valid, the guest will receive a confirmation at the rate up to 20% of the lower room rate for a maximum of 3 nights.
The hotel will be informed accordingly. In order to make sure that the claim can be processed before arrival in the hotel, the claim must be filed at least 24 hours prior to 18.00 on check-in date.
If the claim is found to be invalid, the guest will be informed immediately, with the reason for the rejection.